Posted by:
Manal Jilani
Publish Date:
1 Dec, 2025
What’s the cost of delaying the switch to Cloud ERP for your mid-market business?
Across the SAP landscape, businesses are facing a familiar and increasingly costly challenge: their AMS provider is struggling to keep pace with their business. Slow response times, recurring incidents, under-resourced teams, and a reactive “fix the ticket” mindset are creating unnecessary risk at a time when organisations need stability, speed and intelligent optimisation more than ever.
2025 is shaping up to be a pivotal year. More SAP customers are actively exploring new AMS partners than at any point in the last five years, and they’re doing so for clear, measurable reasons.
At Invenio, we are seeing a significant shift towards AMS models that go beyond break-fix support, instead delivering intelligent, AI-driven improvement. This is why many organisations are now moving from traditional AMS providers to Progressive AMS: a modern, proactive approach designed to anticipate issues, prevent disruption, and continuously enhance performance.
The limitations of traditional AMS are no longer sustainable
Feedback shared by CIOs, SAP directors and application managers paints a consistent picture of what isn’t working anymore. Many organisations find themselves stuck with AMS providers who respond slowly, leaving even high-priority incidents waiting in queues for days or weeks. Understaffed teams and rigid resourcing models mean backlogs grow steadily, often without any meaningful plan to reduce them.
Just as concerning is the reactive “ticket-by-ticket” mindset that dominates much of the AMS market. Instead of investigating why issues occur, many providers focus solely on closing tickets to meet volume targets. As a result, the same problems reappear repeatedly, consuming time, budget, and internal energy.
Complex or long-running issues often receive even less attention. We frequently hear from customers that certain challenges are quietly deprioritised or postponed indefinitely because they fall outside the comfort zone of their provider. Add to this vague SLAs, weak reporting structures, and limited accountability, and leaders are left without visibility into system health, or confidence in future performance.
Many businesses also express feeling like one of many, rather than a valued, strategic customer. Large support vendors often treat AMS as a high-volume “cash cow”, offering limited personalisation or proactive guidance. This outdated approach creates inefficiency, risk and unnecessary cost, and organisations are increasingly unwilling to accept it. They need a model built for the pace, complexity, and expectations of 2025.
Why organisations are choosing Progressive AMS
Progressive AMS is our AI-powered, prevention-led support model that transforms SAP management from routine maintenance into a strategic enabler. It is built around a simple principle: Don’t just fix the ticket. Fix the cause. This approach is resonating strongly with SAP enterprises because it delivers results where traditional AMS falls short with:
AI-powered foresight, preventing issues before they happen
Predictive analytics, anomaly detection, and automated monitoring mean potential disruptions are identified early. This reduces incident volumes, minimises downtime, and improves system stability.
Automation-led stability
Self-healing scripts and automated workflows manage repetitive or known issues instantly, freeing experts to focus on value-added enhancements instead of routine tasks.
Real root-cause analysis
Every recurring incident triggers a structured RCA process. We don’t simply close tickets, we eliminate the underlying problem and improve the system for the long term.
Dedicated AMS teams with clear SLAs
Our global follow-the-sun model ensures 24/7 coverage with multilingual experts across time zones. Every engagement comes with well-defined, measurable SLAs and a commitment to exceed them.
Continuous optimisation, not “steady state” stagnation
Monthly trend analysis, performance reviews, automation recommendations, and innovation credits ensure your SAP landscape doesn’t remain static but evolves with your business.
Progressive AMS shifts organisations away from firefighting and towards intelligent, predictable performance with tangible business outcomes.
Is your AMS provider helping you evolve?
If you’re experiencing slow responsiveness, recurring incidents, or limited innovation, it may be the right time to explore Progressive AMS.
We offer a complimentary 1-hour AMS health assessment to help you understand where improvements can be made, and what a modern AMS model could deliver for your business.
At Invenio, we are actively building a forward-looking innovation roadmap powered by AI and intelligent automation to elevate the way AMS is delivered. This roadmap will be shared with all our customers, giving them full visibility of upcoming enhancements and allowing them to seamlessly adopt new efficiencies, automations, and value-driven capabilities as we roll them out. Through this approach, our clients continuously inherit the latest innovations without disrupting their operations, ensuring that their AMS landscape evolves in line with industry best practices and emerging technologies.