SAP Customer Experience

Six metrics that define autonomous CX value.


Every engagement is measured against the same operating benchmarks — from deployment speed to first-year return — so value is provable, not promised.

 

+24% Customer Lifetime Value

Expand account revenues with AI cross-sell recommendations.

-30% Service Resolution Effort

Autonomously resolve inquiries with intelligent service process automation.

6~10 Wks Median Deployment Speed

Fast time-to-value for SAP Sales Cloud V2 implementations.

+18% Customer Retention

Detect churn signals early and trigger proactive retention tasks.

+30% Seller Efficiency

Automate pipeline admin so sales reps spend more time closing deals.

3.5x Average 1st-Year ROI

Achieve rapid value with Invenio's pre-built SAP CX models.

Goal Orchestration in SAP CX


Instead of manually navigating Sales Cloud and Service Cloud menus, sales reps and service teams express high-level CX goals directly to Joule AI.

 

Opportunity Conversion AI

Real-time win probability scoring and recommended next best actions directly inside Sales Cloud V2.

Intelligent Quote Automation

Ask, and Joule drafts it in seconds: "Generate enterprise quote with customer-tier discounts for Account #809."

Autonomous Service Resolution

AI agents analyze incoming cases, auto-categorize issues, and draft customer responses.

Contextual Intelligence Across the Journey


Customer Experience isn't an isolated front-office island. Invenio integrates back-office operational data directly into front-office interactions.

 

Sales Quote Pricing

Real-time S/4HANA inventory availability & margin rules injected into Sales Cloud quotes.

Commerce Credit Verification

Instant Finance credit limit checks during B2B e-commerce checkout.

Service Logistics Insight

Live supply chain delivery tracking automatically surfaced inside customer service tickets.

Feedback Loop to Procurement

CX defect trends automatically trigger quality reviews in S/4HANA Procurement.

Four modular engines, one operating model.


Deploy independently, scale together — each engine targets a distinct operational pillar of the customer journey.

 

Intelligent Commerce

B2B portals, complex contract pricing, and AI-driven personalized product catalogs. Outcome — 25% faster quote-to-cash cycle.

Precision Sales

Guided deal intelligence, automated opportunity scoring, and lead research. Outcome — 30% increase in sales velocity.

Autonomous Service

Proactive case categorization, predictive issue detection, and AI resolution agents. Outcome — 30% reduction in resolution effort.

Predictive Marketing

Hyper-targeted audience segmentations and automated omnichannel campaigns. Outcome — 18% boost in campaign ROI.

Enterprise SAP credentials & track record.


Invenio combines decades of deep technical SAP expertise with modern CX AI orchestration methodologies, ensuring fast value realization without enterprise disruption.

 

100+

SAP Deployments Delivered

99.8%

AMS SLA Adherence Since 2006

SAP Expertise

Accredited CX and Business AI transformation consulting specialist.

Clean Core & BTP

Side-by-side extension framework keeping core SAP ERP clean.

Ready to accelerate your CX?


Two ways to start — whichever fits where your SAP landscape stands today.

 

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