Modern AMS isn’t about fixing tickets. It’s about fixing issues.
If you are running SAP ECC or S/4HANA and feeling the pressure to improve stability, user experience, and operation efficiency, you’re not alone. AMS can help you meet those expectations. It’s changed drastically; no longer just ticket resolution and SLAs. Proactive AMS helps organisations by delivering resilience, automation, proactive insights, and always-on support.
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With change on this scale comes a whole host of big questions.
Here are the most common concerns we hear when customers consider moving to a modern, shared, global AMS model and the responses from our team of specialists.
“Will the support team understand our business if they are not sitting with us?’’
A valid question, especially with remote and distributed models.
Our shared pool is not a rotating helpdesk; it’s a specialist-led, domain-aligned team trained on your business context, integrations, and ways of working. We operate with knowledge pods, runbooks, SOPs, and retained experts, ensuring continuity no matter the time zone.
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